The Port Authority of Cartagena has a Quality certification in accordance with standard UNE-EN ISO 9001:2008 issued by Lloyd's Register Quality Assurance for the following traffic:
- Bulk Solid Cargo
- General Cargo
- Cruise ships
The PORT AUTHORITY’s Policy is to unfailingly provide our Customers with the highest quality services for container traffic, solid bulk cargo, general cargo and cruise ships, and which correspond to existing needs, trying to fully meet the expectations in each of the markets.
The protection of our customers’ interests is the basis of the services for container traffic, solid bulk cargo, general cargo and cruise ships.
QUALITY in container traffic, solid bulk cargo, general cargo and cruise ships, is a commitment by the PORT AUTHORITY, and it is our obligation to project and attain an image of professionalism and integrity, using any means necessary.
This is intended to increase the competitiveness of the Port and its use, as well as increase maritime traffic.
SERVICE QUALITY REFERENCES
The current configuration of transport systems has converted ports into modal interconnection nodes and logistics platforms with an important role in the articulation of transport chains.
The contribution of ports to the competitiveness of their customers by providing efficient services that respond to the needs of maritime transport, land distribution, and logistics services, must be understood as a structure of processes and in terms of a port and logistics community.
The various members of the port community must work together with other actors in the transport and logistics chains, to improve processes and achieve an integrated efficient offer in terms of the services carried out.
For this reason, cooperation is a fundamental instrument. This cooperation cannot be achieved without voluntary action, so that recognition schemes have to play an important role in motivating participation for joint improvement.